Help Center

Products stay fresh because we ship in insulated packaging which is pre-cooled upon shipping. All of our packages are shipped overnight using FedEx. Products arrive fresh and cool even during the hottest summer months, making Emma's a year round solution. 

We are currently shipping many orders same or next day, with exception for weekends and major holidays that impact our shipping schedules. 

We strongly recommend placing orders for the month they are to be received for example: place any April orders, on or after April 1st. This will prevent early delivery. 

We also recommend placing orders Saturday or Sunday, so they would be ready to ship for you Monday and still allow the correctional facilities time to process the orders. 

We accept all major credit cards, Paypal, and allow for money orders/ checks to be sent in. 

A prepaid account allows you to make a 1 time payment using credit card, paypal, or money order on behalf of your loved one. The balance is available only to the inmate under which you create the account. This allows the inmate to place an order without payment directly from the facility. 

Account balances are fully refundable and do not expire. You may check the balance at any time. 

Here at Emma's we place your security first, we do not store credit card information and we verify any suspicious orders prior to shipment. A customer care representative may ask for you to provide us with a valid state ID to confirm card holder status, this is done to protect our customers.