Política de reembolso

Our policy requires return at time of delivery. Return policy applies only to non-perishable items. All non perishable items may be returned at time of delivery for refund or store credit.

We do not issue returns for packages returned for the below reasons:

Inmate out to court
Inmate loss of package room privileges
Inmate placed in keep lock
Inmate over allowable package limit/weight
Inmate is transferred to another facility
Inmate refuses package

To be eligible for a return, your item must be unused and in the same condition that you received it and in original packaging.

Several types of goods are exempt from being returned. Perishable goods such as refrigerated food items. 

Any cancelled order within 24 hours of shipment date is subject to a 15% restocking fee. This fee is applied to costs associated with processing and fulfilling the order as well as restocking and processing cancellation and refund. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@Emmaspremium.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@Emmaspremium.com and send your item to: Emmas Premium Services, 162 Washington Ave Edison NJ 08817

Because items from the gift program are perishable we are not able to refund such items.

To return your product, you should mail your product to:
Emmas Premium Services,
104 North Ward Street 
New Brunswick NJ 08901
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.