TOP POUCH CIGARETTE TOBACCO

Great people to work with and quick to help. The website could be better to navigate. Responsive to any issues I have ever raised. I do wish the cart would tell me what items are out of stock so I could replace them easily as I am checking out. Maybe I just don't know how to do that. Alex S. is a terrific asset. Lovely fellow to deal with.

Well meaning persons sent packages to a loved one, but they don't understand the rules about number of packages , or the timing of packages (per month). I needed help to postpone my regular package to comply. ANDRES JIJON was my support agent and he reviewed the entire situation, postponed my shipment and was efficient, gracious and completely understanding. THANK YOU, ANDRES!

I had a bit of a situation with my brother being relocated to a different facility after I placed my order. I was able to reach out to Emma’s Premium Services and they were kind enough to hold my order until I found out which was the new location. Furthermore, I spoke to a wonderful customer service agent named Lina, that provided prompt service with accuracy and even allowed me to add some more items to my order. What could have been a very stressful event by processing refunds, misplacing order, items getting lost etc. became a very seamless experience thanks to the level of professionalism and courteous staff. I want to thank your company for your magnificent customer service and sympathy. A special thank you to Lina, you are the best and deserve a raise like yesterday lol.

I’m extremely happy with this company. My order shipped very fast and exactly as described. They make it so easy to send a loved one a care package. Thank you. Highly recommend!

I have ordered with Emma’s multiple times and everything has always been there on time. They have great service, I definitely recommend them to anyone trying to get a package to a loved one.

The gentleman that assisted me with my son’s care package was wonderful, so kind and caring in a difficult time. It’s people like you Andres that make things like this seem a little less overwhelming on families who are separated from their loved ones. Thank you so much for your help.

Issac has been wonderful and also his supervisor! I highly recommend using this company for ordering our loved ones food etc. Professional, friendly and THEY DO GET TO THE BOTTOM if any issue with the order. Ty Issac and Happy Holidays, Holly.

Emma's Premium Services has food and supplies at good value, the fresh meat the ship fresh and in insulated packages. They ship ups express so the packages are received quickly with the fresh meat, when there is a question or problem with any order they are quick to respond and wish to try and get some sort of resolution. I will definitely buy from them again. Today I needed assistance with my order and Andres was quick and proficient in resolving the problem. Thank You Andres

I was having trouble maneuvering the webpage at Emma's, and Isaac called me. He walked me through the process and quickly got me through the checkout. He was kind an courteous. I appreciate his help today!

I came into an issue with an order which was supposed to be delivered to a facility but was never claimed for and Andres Jijon helped me through the process, called the facility and was able to do a new order. I am very pleased with how this turned out because I was very upset with thanksgiving a couple days away. He was awesome.

I got a call from emmas today and was able to ADD coffee to my boyfriends package, I'm satisfied with their services, as we (public) don't have many options with food packages. Thanks again Amy

My aunt had a wonderful experience with Andrew he was extremely helpful with getting her information and she was very confused and he was patient and helped her understand and find the order numbers.

I never write reviews but I felt the need to express my experiences with Emma’s. Every time I have dealt with Emma’s it has been a positive experience. I recently had a problem and Andrew rectified it immediately. Having a loved one incarcerated is a hard experience but with Emma’s it’s one less thing to worry about, thank you to the customer service staff